Michaels Stores Customer Service Complaints Department (2023)

Went to Michael's on June 25, 2020 in Waynesboro, VA. The clerk who called out my items was one of the rudest representatives/clerks I have ever encountered, whether at Michael's or anywhere else. He didn't greet me, was very brusque and rude in his manner, barking orders at me and throwing/throwing my items in his bag. I was lucky I didn't buy anything breakable. He acted like I dared bother him just because he wanted to buy some items at the store. I will probably never go to Michael's house again after this as he is a terrible representative of the organization.

On 6/17/2019 we ordered custom frames. The deadline for delivery was the first week of July. In the first week of July, we were informed that the frames had been shipped to another location.
On 7/12/2019 I called the Store to inquire about the order. the frames were in the store and the order was not complete. I also reminded the person I was talking to (John) that there is one thing Michaels left out of their store model: customer service. I was not notified when I should expect the items I ordered. All they told me was how frustrating it was for the store's frame shop to ship the frames elsewhere. There was no concern for the comfort of customers.
I had to threaten to go back to the store and ask for my money back to find out when the order would be placed.

The staff doesn't know anything about the products. I'm also waiting weeks for other exterior paint colors. I don't think anyone cares, so I ordered some from Amazon. Terrible customer service. Start training your team!

Goodnight,
It is with the greatest of regrets that I have decided to file a complaint against the Michaels Lexington KY store in the Hamburg Pavilion. I've been shopping at both stores for years. Today was no different than any other day until I got home to work on a t-shirt order and realized I didn't have the circuit mat I'd bought. As it took me several hours to get home on June 3rd due to graduation and several other stores, including the other Michaels in town, it took me several hours to realize the problem. I immediately called and spoke to someone who said yes it's here, I went to the store to pick it up.
Upon arrival, they asked me if I had the receipt, I immediately said no because when the cashier asked if I wanted the receipt with me or in the bag, I chose the bag. I'm sure you can understand my frustration however the cashier went to find someone else who said they couldn't give me the cricut rug without the receipt either. She also briefly leaves, then comes back and says no one here has spoken to you. So I basically said what you're calling me is a liar, respectfully. Not just once but twice because I said the rug was in a bag and now it isn't, which means someone took it out of the bag. She proceeded to tell me none of the people would do such a thing so I firmly said yes and they did which again means you are saying I am not being sincere. As an educator and sponsor who spent thousands of dollars on Michaels rather than the fan lobby, I expect justice.
And is the customer always right? What happened when employees worked to find a solution or common ground to meet customer needs. I need everyone to get out their cameras, ledgers or anything else that will help me solve this problem. I don't like to leave the comfort of my home to go to the bank to collect information that shows that I am a woman of my word. Lesson for the team: never judge a book by its cover,

I bought a suit and a pair of shoes. I had the pant hem and the side shot in the frame. He quoted a price of 10.00 for the hem and 10.00 for the sides, but they charged me $25.00 for the sides when, my name is Otis Jones, my number is 757 754 9060, I am a senior and I feel that they take advantage of me
Gracias
otis jones

Michael Pain #9545. I suggested to the cashier, Kayla, that she make sure the next person on the other line gets help when she calls "Next." He had a cart and couldn't get there as fast as the cartless customer. She argued with me. I didn't have change so I had to wait. I told her I found enough change but she didn't take it and made me wait. After giving me my change, he laughed really loud and long enough for me to make it to the door. I went back and asked his name. He said “Kayla with a K” defiantly. She needs to show respect and some basic manners. I asked the manager, Monique, her manager name. She was very kind and gave me her name and time. I felt he was happy that I had complained. Kayla needs training in good customer service.

They got so big they forgot the one thing they say "CUSTOMER SERVICE" stands for. I placed an order for oil paintings and canvas. They suspended my bank account for the money and never released that hold and then charged me again for the same products. They made my account jump and I spent the whole day going back and forth between my bank and Michael fighting to get my money back! When my oil paintings arrived I only received half an order as they were discontinued and should not have been on the website. I'm still fighting for my feedback on this product! Then a week later my screens arrived and they were not what I ordered and what was advertised on the website! So all they did is refund my bank account and not send the correct product and I still can't get it painted! And I think what tops it all off even more is the rude customer service reps who are sarcastically apologetic and rude! If you don't want my business, all you have to do is tell me. There was no need to treat a customer that way! You win and I finish!

Went to Michael's local store last night for 3 for 10 candles. I took three, left and went home. I unwrapped them this morning and looked at the receipt and they charged me for 4! This is not the first time this has happened in this store! What's wrong with people? I was taking out my wallet and taking out cash and I didn't pay attention to the lady who was calling them. So I paid and left. I started thinking about this this morning and asked myself why I had to pay over $13 for candles that cost 3 for 10. Why don't people pay attention and do the job right? I'm tired of having to make repeated trips to this store to get a refund! Perhaps emphasizing attention to what you are doing with the client in front of you and the items you are reviewing so the client needs to reassess themselves again in training! This is getting ridiculous!! I never had this problem in Hobby Lobby! I think I'll drive an hour to go to Hobby Lobby more often!

The item was marked as $5.00, but the computer recorded it as $7.00.
I went back to the store and although they refunded me that wasn't the point I'm not sure they understood. I spoke to the manager because it wasn't the nice cashier's fault. I asked to change the price of the computer; she said it would have to go through the company because they didn't have the authority to do so. So unless and until fixed others will be overcharged.
My surcharge was only $2.00, but multiplied by hundreds of stores makes a nice profit.
Product # 191518559491 store # 4714. I've had similar experiences here with coupons that are close to breaking and therefore use effectively.

I only wanted ten small dolphin wood cutouts to complete a project. Item # 10327315. none were in stock so I asked them to order them for me and they said they don't order them because I have to order them online at home. Now this is a regular stock item. They are only 0.29 each. I went home and logged in and they are out of stock. I called customer service and they told me if it's out of stock online they couldn't order it. Now I just don't understand why it can't be scanned and ordered in the store (Goleta, CA. No. 9963). Not sure why they would refuse to do that. Why can't I order it online if it's a regular item? If it's out of stock, why does that mean I can't order it? I know it's not a big sale, but I think you'd still be willing to order something that's a guaranteed sale. That means I would go back and might get other items at the same time. Isn't that what customer service is all about?

A MIchael employee swore and threatened to throw me out of the store. Is this how you treat your loyal customers? I will immediately go to the corporate office and file a complaint if I can find your contact information.

I am a teacher and I constantly need craft supplies all the time. On a teacher's budget, buying crafts can really add up. I love going to Michaels because they are always affordable and they have coupons and deals on all their great products. They also offer a teacher discount, which is very helpful when you have a class of 24 people. Not only are they friendly and offer a variety of products, but they are also conveniently located.

I don't really have a problem with Michaels stores but I couldn't find a place to post a positive review so I'll give them 3/5 stars. Most of my crafts I got from Michaels. They always have amazing deals and constantly have coupons for 40% off an item. Get the Michaels app on your phone and you'll get deals, it's not used by many people but I tried it.

On 6/17/2019 we ordered custom frames. The deadline for delivery was the first week of July. In the first week of July, we were informed that the frames had been shipped to another location.
On 7/12/2019 I called the Store to inquire about the order. the frames were in the store and the order was not complete. I also reminded the person I was talking to (John) that there is one thing Michaels left out of their store model: customer service. I was not notified when I should expect the items I ordered. All they told me was how frustrating it was for the store's frame shop to ship the frames elsewhere. There was no concern for the comfort of customers.
I had to threaten to go back to the store and ask for my money back to find out when the order would be placed.

The staff doesn't know anything about the products. I'm also waiting weeks for other exterior paint colors. I don't think anyone cares, so I ordered some from Amazon. Terrible customer service. Start training your team!

Goodnight,
It is with the greatest of regrets that I have decided to file a complaint against the Michaels Lexington KY store in the Hamburg Pavilion. I've been shopping at both stores for years. Today was no different than any other day until I got home to work on a t-shirt order and realized I didn't have the circuit mat I'd bought. As it took me several hours to get home on June 3rd due to graduation and several other stores, including the other Michaels in town, it took me several hours to realize the problem. I immediately called and spoke to someone who said yes it's here, I went to the store to pick it up.
Upon arrival, they asked me if I had the receipt, I immediately said no because when the cashier asked if I wanted the receipt with me or in the bag, I chose the bag. I'm sure you can understand my frustration however the cashier went to find someone else who said they couldn't give me the cricut rug without the receipt either. She also briefly leaves, then comes back and says no one here has spoken to you. So I basically said what you're calling me is a liar, respectfully. Not just once but twice because I said the rug was in a bag and now it isn't, which means someone took it out of the bag. She proceeded to tell me none of the people would do such a thing so I firmly said yes and they did which again means you are saying I am not being sincere. As an educator and sponsor who spent thousands of dollars on Michaels rather than the fan lobby, I expect justice.
And is the customer always right? What happened when employees worked to find a solution or common ground to meet customer needs. I need everyone to get out their cameras, ledgers or anything else that will help me solve this problem. I don't like to leave the comfort of my home to go to the bank to collect information that shows that I am a woman of my word. Lesson for the team: never judge a book by its cover,

I bought a suit and a pair of shoes. I had the pant hem and the side shot in the frame. He quoted a price of 10.00 for the hem and 10.00 for the sides, but they charged me $25.00 for the sides when, my name is Otis Jones, my number is 757 754 9060, I am a senior and I feel that they take advantage of me
Gracias
otis jones

Michael Pain #9545. I suggested to the cashier, Kayla, that she make sure the next person on the other line gets help when she calls "Next." He had a cart and couldn't get there as fast as the cartless customer. She argued with me. I didn't have change so I had to wait. I told her I found enough change but she didn't take it and made me wait. After giving me my change, he laughed really loud and long enough for me to make it to the door. I went back and asked his name. He said “Kayla with a K” defiantly. She needs to show respect and some basic manners. I asked the manager, Monique, her manager name. She was very kind and gave me her name and time. I felt he was happy that I had complained. Kayla needs training in good customer service.

They got so big they forgot the one thing they say "CUSTOMER SERVICE" stands for. I placed an order for oil paintings and canvas. They suspended my bank account for the money and never released that hold and then charged me again for the same products. They made my account jump and I spent the whole day going back and forth between my bank and Michael fighting to get my money back! When my oil paintings arrived I only received half an order as they were discontinued and should not have been on the website. I'm still fighting for my feedback on this product! Then a week later my screens arrived and they were not what I ordered and what was advertised on the website! So all they did is refund my bank account and not send the correct product and I still can't get it painted! And I think what tops it all off even more is the rude customer service reps who are sarcastically apologetic and rude! If you don't want my business, all you have to do is tell me. There was no need to treat a customer that way! You win and I finish!

Went to Michael's local store last night for 3 for 10 candles. I took three, left and went home. I unwrapped them this morning and looked at the receipt and they charged me for 4! This is not the first time this has happened in this store! What's wrong with people? I was taking out my wallet and taking out cash and I didn't pay attention to the lady who was calling them. So I paid and left. I started thinking about this this morning and asked myself why I had to pay over $13 for candles that cost 3 for 10. Why don't people pay attention and do the job right? I'm tired of having to make repeated trips to this store to get a refund! Perhaps emphasizing attention to what you are doing with the client in front of you and the items you are reviewing so the client needs to reassess themselves again in training! This is getting ridiculous!! I never had this problem in Hobby Lobby! I think I'll drive an hour to go to Hobby Lobby more often!

The item was marked as $5.00, but the computer recorded it as $7.00.
I went back to the store and although they refunded me that wasn't the point I'm not sure they understood. I spoke to the manager because it wasn't the nice cashier's fault. I asked to change the price of the computer; she said it would have to go through the company because they didn't have the authority to do so. So unless and until fixed others will be overcharged.
My surcharge was only $2.00, but multiplied by hundreds of stores makes a nice profit.
Product # 191518559491 store # 4714. I've had similar experiences here with coupons that are close to breaking and therefore use effectively.

I only wanted ten small dolphin wood cutouts to complete a project. Item # 10327315. none were in stock so I asked them to order them for me and they said they don't order them because I have to order them online at home. Now this is a regular stock item. They are only 0.29 each. I went home and logged in and they are out of stock. I called customer service and they told me if it's out of stock online they couldn't order it. Now I just don't understand why it can't be scanned and ordered in the store (Goleta, CA. No. 9963). Not sure why they would refuse to do that. Why can't I order it online if it's a regular item? If it's out of stock, why does that mean I can't order it? I know it's not a big sale, but I think you'd still be willing to order something that's a guaranteed sale. That means I would go back and might get other items at the same time. Isn't that what customer service is all about?

A MIchael employee swore and threatened to throw me out of the store. Is this how you treat your loyal customers? I will immediately go to the corporate office and file a complaint if I can find your contact information.

I am a teacher and I constantly need craft supplies all the time. On a teacher's budget, buying crafts can really add up. I love going to Michaels because they are always affordable and they have coupons and deals on all their great products. They also offer a teacher discount, which is very helpful when you have a class of 24 people. Not only are they friendly and offer a variety of products, but they are also conveniently located.

I don't really have a problem with Michaels stores but I couldn't find a place to post a positive review so I'll give them 3/5 stars. Most of my crafts I got from Michaels. They always have amazing deals and constantly have coupons for 40% off an item. Get the Michaels app on your phone and you'll get deals, it's not used by many people but I tried it.